Churn prediction is an important task for Customer Relationship Management (CRM) in telecommunication companies. Accurate churn prediction helps CRM in planning effective strategies to retain their valuable customers. However, churn prediction is a complex and challenging task. In this paper, a hybrid churn prediction model is proposed based on combining two approaches; Neighborhood Cleaning Ru...

As customers are the main asset of any organization, customer churn management is becoming a major task for organizations to retain their valuable customers. In the previous studies, the applicability and efficiency of hierarchical data mining techniques for churn prediction by combining two or more techniques have been proved to provide better performances than many single techniques over a nu...

In the last years, customer churn prediction has been very high on the agenda of telecommunications service providers. Among customers predicted as churners, highly influential customers deserve special attention, since their churns can also trigger churns of their peers. The aim of this study is to find good predictors of churn influence in a mobile service network. To this end, a procedure fo...

Customer churn has emerged as a critical issue for Customer Relationship Management and customer retention in the telecommunications industry, thus churn prediction is necessary and valuable to retain the customers and reduce the losses. Recently rule-based classification methods designed transparently interpreting the classification results are preferable in customer churn prediction. However ...

Marketing literature states that it is more costly to engage a new customer than to retain an existing loyal customer. Churn prediction models are developed by academics and practitioners to effectively manage and control customer churn in order to retain existing customers. As churn management is an important activity for companies to retain loyal customers, the ability to correctly predict cu...

As deregulation, stew technologies, and new competitors open up the mobile telecommunications industry, churn prediction and management has become of great concern to mobile service providers: A mobile service provider wishing to retain its subscribers needs to be able to predict which of them may be at-risk of changing services and will make those subscribers the focus of customer retention ef...

The saturation of mobile phone markets has resulted in rising costs for operators to obtain new customers. These operators thus focus their energies on identifying users that will churn so they can be targeted for retention campaigns. Typical churn prediction algorithms identify churners based on service usage metrics, network performance indicators, and demographic information. Social and peer...

With the fast development of digital systems and concomitant information technologies, there is certainly an incipient spirit in the extensive overall economy to put together digital Customer Relationship Management (CRM) systems. This slanting is further more palpable in the telecommunications industry, in which businesses turn out to be increasingly digitalized. Customer churn prediction is a...

Customer churn has become a critical problem for all companies in particular for those that are operating in service-based industries such as telecommunication industry. Data mining techniques have been used for constructing churn prediction models. Past research in churn prediction context have mainly focused on the accuracy aspect of the constructed churn models. However, in addition to the a...